Chatbot Component Overview
Software robots can perform many repetitive tasks and they can do it fast, but in many cases, humans need to be kept in the loop. Employees can assist robots in making decisions that require human intuition, approving requests or providing missing data. Since our robots work unattended, they need some mean of communication with employees. That mediator in our platform is the chatbot component. Chatbot is an optional component on top of Robotiq.ai platform that passes messages and data between robots and humans.
Chatbot is built into the core engine of the platform which means that when you are designing a process you can use various chatbot steps to ask for employees’ approval or notify them about some situation. You can contact a specific user or entire team and they can reply to the robot through the chatbot widget in HQ. Since HQ can be accessed on smartphones and tablets employees can communicate with the robot from anywhere. The answers that employees provide are captured in robot logs so later you can trace which employee made which decision.
Currently we are working on integrating chatbot with various communication channels such as Viber, WhatsApp, Microsoft Teams and Slack to enable employees to communicate with the robots from their favorite messaging and collaboration tools.