Chatbot Component Overview
Software robots are an invaluable addition to the human workforce. They can perform many repetitive tasks, and they can do it much faster than humans. Not to mention, they eliminate errors humans are often prone to making.
However, even though software robots can take over almost all the repetitive tasks we used to do, we should still be kept in the loop. Our job, in that case, is to supervise them and make decisions for some important actions in the process. After all, human intuition is necessary for approving requests, providing missing data, etc.
Although our software robots work unattended, they still need some means of communication with employees. For that reason, we created a chatbot component, an optional element on top of the Robotiq.ai platform. Its primary task is to pass messages and data between robots and humans.
Since we integrated the chatbot into the core engine of our RPA platform, you can use various chatbot steps when designing a process (for example, to ask for employee's approval or notify them about a certain situation)
Our chatbot enables you to contact a specific user or entire team, and they can reply to the robot through the chatbot widget in HQ.
Since HQ can be accessed on smartphones and tablets, employees can communicate with the robot from anywhere. The answers that employees provide are captured in robot logs. Later, you can even trace which employee made which decision.
Currently, we are working on integrating chatbots with various communication channels such as Viber, WhatsApp, Microsoft Teams, and Slack to enable employees to communicate with the robots from their favorite messaging and collaboration tools.