Telecom industry is well placed to take advantage of next generation technologies, one of which is Robotic Process Automation. Adopting RPA will help them overcome chronic issues that ail them and will not only help them improve their business operations but also give them a competitive edge. Painful tasks in the back office which have burdened the staff for ages can now be handed over to these software robots that will help make life much easier.
Telecom operators have a wide range of operations such as database management, customer service management, purchase order management, IT and infrastructure services. Given that RPA is flexible, it can be applied across operations and departments. Some tasks like repetitive back office processes can be automated totally while others can be automated to the desired extent.
Key advantages of RPA:
RPA use cases in telecom cover quite a lot of services such as on-time billing, payment processing, customer service, number portability, speeding up the document verification and SIM allotment process, data entry, data processing, data management, and much more.
Use cases in Telcom:
Invoice & Purchase Order Processing
Efficiently Responding to Partner Queries
Manual Sales Order Processing
First Call Resolution (FCR)