Public Sector

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Public Sector

The public sector is evolving, while digitalization and modernization are often one step behind.

To improve the quality and efficiency, agencies and public organizations can use RPA (Robotic Process Automation) to kick-start a digital revolution. Additionally, our RPA platform can be integrated into their legacy systems and can enhance the public servant's experience.

Challenges the public sector often faces include:

Outdated technologies and processes that lack integration and are full of bottlenecks.
Increased demand from constituents and businesses.
Shifting workforce demographics​.
Fluctuant regulations​.
Budget constraints​, etc.

By adopting Robotic Process Automation, the public sector organizations can:

Simplify legacy integration
Drive process optimization​
Inject agility in the request processing
Improves customer experience​.

Key advantages of RPA:

Enhanced public servant experience
A streamlined front and back-office operations
Integrated applications and legacy systems
Reduce the time spent by public servants on mundane tasks
Increased cost-efficiency
Meet the needs of a more digitally-oriented population

Use Cases:

Document handling and validation
Reconciliation and reporting
Form processing
HR tasks (data management, compliance, payroll administration, onboarding, and offboarding)
Financial management and audit trail

Our references:

City of Zagreb