Public Sector

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Public Sector

The public sector is evolving, agencies and public organizations can use RPA to kick-start a digital revolution that can integrate legacy systems and can enhance the public servant's experience. Challenges include outdated technologies and processes that lack integration and full of bottlenecks, increased demand from constituents and businesses, shifting workforce demographics​, fluctuant regulations​, budget constraints​, etc. By adopting Robotic Process Automation, the public sector organizations have can simplify legacy integration and drives process optimization​ and inject agility in requests processing and improves customer experience​.

Key advantages of RPA:

Enhanced public servant experience
Streamlined front and back-office operations
Integrated applications and legacy systems
Reduce the time spent by public servants on mundane tasks
Increased cost-efficiency
Meet the needs of a more digitally-oriented population

Use Cases:

Document handling and validation
Reconciliation and reporting
Form processing
HR tasks (data management, compliance, payroll administration, onboarding and offboarding)
Financial management and audit trail

Our references:

City of Zagreb