Use cases for RPA
Where can you use software robots? There are three categories of use cases: business process automation, integration and testing.
Primary use case for RPA is in automation of business processes. Below you can find some examples of processes in some verticals or specific departments. But RPA is not limited to these industries and departments as in any organization there are repetitive processes that can be automated. When considering which processes could be potential RPA candidates within your organization be sure to cover all departments to maximize the benefits of the technology. You should look for processes that are high volume, repetitive, rule based, labor intensive and low variance (don’t change that frequently).
Another big area for RPA is in integration. Very often you need to integrate different IT systems and sometimes this is expensive, risky, vendor is uncooperative or technically it is impossible. For example, you need to integrate with an external application that is not under your control and does not provide an API to connect it programmatically. You can use software robots to transcribe the data from your system to the external one. Very often organizations have a lot of legacy software with very limited technical capabilities and RPA provides an opportunity to increase the value of these systems and extend their lifetime. Software robots can be a temporary fix while the new systems are in place or can be a more permanent solution depending on the strategy. Do be aware that RPA is somewhat “hiding” the technical debt and that should be noted and considered.
Robots can also be used in software testing. They can perform test cases and verify that the application works as expected. That can be especially useful if there are frequent releases of application. Although there are specialized systems for testing scenarios some customers also use software robots as they have already purchased the licenses for RPA systems.